Order
✏️ Can I Modify or Cancel My Order?
We know mistakes happen — we’ve all been there! Here’s how order changes work:. Special order items go into production almost immediately after your order is placed. Because of this, we’re unable to cancel or modify special order items once they’ve e
🖌️What happens if I miss-spell a personalized product?
Once your order is submitted, our designers jump right in and start working around the clock to create your special items as quickly as possible! ✨. Because of this, there’s only a very small window to make changes or cancel your order. If you need t
✨Can I change the design to appear differently than shown in the photos?
We love that you want your personalized item to be perfect! 💛. At this time, we’re unable to make special requests or changes to personalized items once they’ve been submitted. Please note: special requests cannot be accommodated for collaboration i
🎁Requesting a Gift Receipt
Need a gift receipt? We’ve made it simple!. Just scroll to the bottom of your order confirmation email, and you’ll see the option to create a Gift Receipt right there. Gift Receipts are not available for items that are marked as final sale. If you’re
🎁Do you gift wrap?
We love that you’re sharing your favorite Caden Lane items with family and friends! 💛. Right now, while we don’t offer full gift-wrapping, we make gifting extra special:. Free gift message: Add a personal note that will be printed on our beautiful i
🎁 How Do I Purchase a Gift Card?
Can’t decide on the perfect gift? No worries — we’ve got you covered! 💛. You can send a gift card in two ways:. Send to your email: Receive the gift card yourself and forward it to the recipient whenever you’re ready. Send as a gift: Enter the recip
📧Where is my order confirmation email?
As soon as you place your order, a confirmation email is automatically sent your way. If you don’t see it, we recommend checking your spam or junk folder first, sometimes it likes to hide there!. Still can’t find it? No worries at all 💛Just reach ou
📝 Updating Billing Information
To keep your payment information safe, we don’t store any payment details. Because of this, we’re unable to update the billing information or change the payment method once an order is completed. If you’d like to use a different payment method, the e
❌ I Received the Wrong Item or Something Is Missing. What Do I Do?
Oh no! We want to make sure you get exactly what you ordered. 💛. If you received the wrong item or if an item is missing from your order, please email us at [email protected] or use our Contact Us form. We’ll be happy to work with you to fix the
💔 My Item Arrived Damaged or Defective
If your item arrived damaged or has a manufacturer’s defect within 30 days of delivery, we’ll gladly help you replace it. Simply email a photo of the defect to [email protected], and we’ll get things sorted quickly!. Tip: We’re not responsible for
🛍️Wholesale Opportunities
We are so excited to be offering wholesale now — yaaay! 💛. If you’re interested or want more information, please reach out to us at [email protected]. We can’t wait to connect with you!