Caden Lane does not have a call center or a direct line, all customer service is done online.
To be sure you receive our reply, please add orders@cadenlane.com to your contact list, and/or check your junk folder - sometimes our replies can end up in there!

Caden Lane 

<p>Please be sure to check your order confirmation for any missed backorder dates. If the item is not on backorder, please reach out to us at <a data-fr-linked="true" href="mailto:orders@cadenlane.com">orders@cadenlane.com</a> or use the contact us form and we will be happy to work with you to remedy the situation.&#xA0;</p><p>All claims must be filed within 18 days from the date it was marked delivered.&#xA0;</p>

Please be sure to check your order confirmation for any missed backorder dates. If the item is not on backorder, please reach out to us at orders@cadenlane.com or use the contact us form and we will be happy to work with you to remedy the situation.

I am missing an item. What do I do?

Order

How should I care for my products?

Where are your products made?

The Colorable Collection

The item I want to purchase says Special Order Item. What does that mean?

How do I know what my personalized item will look like?

Can you help me match colors?

Do your products contain any toxic chemicals?

Zip Rompers

My items look different

Product

How much is shipping?

Do you offer free shipping?

Do you offer expedited shipping?

How do I change the shipping address?

When will my order ship?

What if my package is lost?

How do I know if my items are on backorder?

Why are my items from my order shipping separately?

Returned to Sender

International Shipments

How do I track my order?

Shipping

Return

Exchange

Refunds

Backpack and Tote Returns

Returns and Exchanges

Can I modify or cancel my order?

Requesting a Gift Receipt

Where is my order confirmation email?

What happens if I miss-spell a personalized product?

How do I update the billing information on my order?

Do you gift wrap?

How do I purchase a gift card?

I received the wrong item. What do I do?

My item is damaged. What do I do?

Can I change my personalized item to appear differently than shown in the photos?

Do you offer wholesale accounts?

How do I create an account?

How do I earn points?

How do I redeem a reward?

I redeemed a reward, can I reverse this?

Can I use more than one reward on a purchase?

Do I earn points for purchasing gift cards?

Do my points/redemptions expire?

I have multiple accounts - Can I transfer points?

I’m located outside of the United States, can I still earn and redeem points?

I would like to unsubscribe

Account and Rewards

Can I apply more than one promo code?

My promo code/reward is not working

Discounts and Promos

I am missing an item. What do I do?Updated 7 months ago