If you are requesting an order change, or address change, please provide your order number, along with the changes, so we are able to update the order as quickly as possible.

Caden Lane does not have a call center or a direct line, all customer service is done online.

Caden Lane 

To obtain a Gift Receipt, please scroll to the bottom of your confirmation email, where you will be able to create the Gift Receipt.&#xA0;Please note, you will not be able to create a Gift Receipt for items that are final sale. <img src="https://attachments.gorgias.help/QBGoD2eYwj2djqlX/hc/P4k1n6jvnL6reOX9/2025021820-5fc975e6-9649-47b5-ab13-5a60aacea158-80dab7cb-bcb4-4b88-b9ab-f2f565c3c72d.png" style="width: 300px;" class="fr-fic fr-dib">

To obtain a Gift Receipt, please scroll to the bottom of your confirmation email, where you will be able to create the Gift Receipt. Please note, you will not be able to create a Gift Receipt for items that are final sale.

Requesting a Gift Receipt

Order

How should I care for my products?

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The Colorable Collection

The item I want to purchase says Special Order Item. What does that mean?

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Can you help me match colors?

Do your products contain any toxic chemicals?

Zip Rompers

My items look different

Product

ShipInsure

How do I know if my items are on backorder?

International Shipments

When will my order ship?

How much is shipping?

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Returned to Sender

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Do you offer expedited shipping?

How do I track my order?

How do I change the shipping address?

Shipping

Return

Exchange

Treet - Resell your Caden Lane items with Treet

Refunds

Backpack and Tote Returns

Women's Swimwear

Returns and Exchanges

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What happens if I miss-spell a personalized product?

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Do you gift wrap?

How do I purchase a gift card?

I received the wrong item. What do I do?

I am missing an item. What do I do?

My item is damaged. What do I do?

Can I change my personalized item to appear differently than shown in the photos?

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I redeemed a reward, can I reverse this?

Can I use more than one reward on a purchase?

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I have multiple accounts - Can I transfer points?

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Account and Rewards

Can I apply more than one promo code?

My promo code/reward is not working

Discounts and Promos

Requesting a Gift ReceiptUpdated a year ago