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Caden Lane  logo

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Returns and Exchanges

Return

To be eligible for a return, your item must be unused, unwashed, and in the same packaging that you received it with the original tags attached. Ineligible items include the following: Item(s) labeled '📦  Special Order Item.', Wallpaper, Travel Bags

Exchange

Start your return here!. Exchange Policy:. We do not offer exchanges. If you are needing a new item or size select store credit for the return outcome and receive the full funds of the item via a gift card to repurchase the desired product(s)! To be

Refunds

REFUNDS. Refunds normally take 2-4 business days, but some banks have even longer processing times. Once the refund has been processed, you will receive a refund confirmation email. Tote bags and Backpacks are subject to a shipping & handling fee. LA

Backpack and Tote Returns

Please provide photos of the tote bag and/or backpack like shown below to confirm all original packaging is in tact. Tote bags and Backpacks are subject to a shipping & handling fee.