Caden Lane  logo
Caden Lane  logo

All articles

ExchangeUpdated 2 months ago

Start your return here

Exchange Policy:

We do not offer exchanges. If you are needing a new item or size select store credit for the return outcome and receive the full funds of the item via a gift card to repurchase the desired product(s)! To be eligible for a return, your item must be unused, unwashed, and in the same packaging that you received it with the original tags attached.  

Ineligible items include the following: Item(s) labeled '📦  Special Order Item.', Wallpaper, Travel Bags, Gift Cards, Gift Boxes. Digital Wall Art, and all sale items are final sale.

Exchange Period:

Our policy lasts 45 days. If 45 days have gone by since fulfillment, we can't offer you store credit or a refund
Once the return has been submitted for store credit, we cannot change the refund outcome. 
International Exchanges:

All international purchases are final sale.

Start your return here

Please provide photos of the tote bag and/or backpack like shown below to confirm all original packaging is in tact. 

Tote bags and Backpacks are subject to a shipping & handling fee. 


Was this article helpful?
Yes
No