Caden Lane  logo
Caden Lane  logo

All articles

Account and Rewards

How do I create an account?

New Customer:. Create a Caden Lane VIP account to start earning points and redeeming rewards here! and be sure to subscribe to our email and sms to receive exclusive discounts and get early access to new launches!. Existing customers:. We are so happ

How do I earn points?

There are SO many ways to earn points! You’ll receive points for every dollar spent, completing reviews, sharing on social media, and more! To view a full list of ways to earn points, please visit our Loyalty and Rewards Page. Please note that you wi

How do I redeem a reward?

Redeeming your points is easy! Click Redeem My Points under our Loyalty and Rewards page once you have logged into your account and copy & paste your code at checkout. Please note, rewards cannot be combined with any other discounts, promotions, or o

I redeemed a reward, can I reverse this?

Once a reward is redeemed, we are unable to reverse this action to have the points allocated back into your account.

Can I use more than one reward on a purchase?

No, due to a Shopify limitation, only one promo code/reward can be used on each purchase.

Do I earn points for purchasing gift cards?

Yes! You do earn points on gift card purchases. Due to a Shopify limitation, gift card redemptions lower the total amount spent, and will affect the number of points earned.

Do my points/redemptions expire?

Reward points and redemptions will expire after one year of inactivity. Birthday codes will expire after 30 days. Should you return the item(s) purchased with a redeemed reward code, the reward will not be allocated back to your account.

I have multiple accounts - Can I transfer points?

At this time, we are unable to combine accounts. To ensure your points are credited correctly, please double-check that you're signed into the account you want to use when checking out.

I’m located outside of the United States, can I still earn and redeem points?

Yes, you can still create an account to earn and redeem reward points. Please note that all currency will be in USD. International customers will not be eligible for free shipping once at diamond tier.

I would like to unsubscribe

We hate to see you go! Please unsubscribe from all emails by clicking "Unsubscribe" at the very bottom of our emails. To stop all text messages, please reply "STOP". To keep up with our launches and promotions be sure to follow us on social media!.