Shipping
ShipInsure
ShipInsure is a premium package protection provider for Caden Lane. When you choose to add ShipInsure to your order in the cart, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments. Should you encounter any u
✨ How will I know if an item is on backorder?
If a piece is temporarily on backorder, we’ll always let you know upfront. The estimated ship date is clearly listed on the product page (just below the size selection) and is also included in your order confirmation email after checkout. Before plac
🌍 Do you ship internationally?
We’re delighted to offer international delivery to many countries including Canada and Mexico. All international orders include Duties & Taxes in checkout costs, but free shipping offers do not apply outside the U.S. Please note that international or
✨ Shipping + Delivery — Curated With Care
Most in-stock pieces are lovingly prepared and ship within 3-5 business days.If your order includes personalized or made-to-order treasures, those typically ship a bit later— around 5-7 business days — to ensure every detail is just right. Because so
✨ Shipping Options
We calculate shipping rates thoughtfully based on your package’s weight and its final destination so your treasures arrive safely and beautifully, wherever they’re headed. Standard shipping is delivered via USPS, straight from our hands to yours. 📦�
📦 Why might items ship separately?
Because some pieces are custom-made or personalized with care, they may arrive in separate packages — especially if those items require special attention or extra time to craft. You will receive an emailed shipping notification along with tracking wh
➡What happens if my package is returned to you?
If your package is returned to us and contains non-personalized items, we’ll promptly issue a refund to your original method of payment — easy and seamless. 💛. For personalized items, because each piece is thoughtfully made just for you, a member of
🔄 Lost in Transit — What to Do
Refunds are not issued for packages marked as “delivered” by the carrier. If a package is lost in transit, we’re happy to offer a replacement — matching the original size and style you ordered. Please note, replaced packages cannot be returned once s