ShipInsure is a premium package protection provider for Caden Lane. When you choose to add ShipInsure to your order in the cart, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments. Should you encounter any u

<h3 dir="ltr" id="isPasted">ShipInsure: Protect Your Packages with Confidence!</h3> ShipInsure is a premium package protection provider for Caden Lane. When you choose to add ShipInsure to your order in the cart, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments.Should you encounter any unfortunate incidents, simply file a claim with ShipInsure. Shipinsure&#x2019;s dedicated Support team will promptly review your claim and respond within 24 hours. If you have purchased ShipInsure Package Protection, you will receive a confirmation email from them with instructions on how to file a claim if needed. Protect your packages with ShipInsure today and have the confidence that your orders are safeguarded. You can quickly file a claim by clicking&#xA0;<a href="https://go.shipinsure.net/claims" style="text-decoration:none;">here</a>. Note: If your Caden Lane order does not have ShipInsure Package Protection, please contact the Caden Lane team at Orders@Cadenlane.com. <h3 dir="ltr" id="faqs">FAQs</h3> How do I file a claim with ShipInsure? If you have purchased ShipInsure Package Protection, you&apos;ll receive an email from ShipInsure after your order is complete. This email will contain instructions on how to file a claim, along with your unique ShipInsure ID number (starting with SI). In case you did not receive an email from Shipinsure, here&apos;s how you can file a claim:<ol><li dir="ltr" style="text-decoration:none;">Visit&#xA0;<a href="https://www.shipinsure.io/" style="text-decoration:none;">Shipinsure&#x2019;s website</a>&#xA0;and navigate to the&#xA0;<a href="https://go.shipinsure.net/claims" style="text-decoration:none;">File a Claim</a>&#xA0;page.</li><li dir="ltr" style="text-decoration:none;">Provide Shipinsure with your&#xA0;Email&#xA0;and&#xA0;Order Number.</li><li dir="ltr" style="text-decoration:none;">Select the relevant items,&#xA0;Issue, and your&#xA0;Requested Resolution&#xA0;for the claim.</li><li dir="ltr" style="text-decoration:none;">Finally, provide us with information about your claim in the&#xA0;Tell us what happened&#xA0;section.</li></ol> The ShipInsure team will review your claim and get back to you within 24 hours. <h3 dir="ltr" id="how-does-shipinsure-resolve-a-claim">How does ShipInsure resolve a claim?</h3> ShipInsure offers two methods of resolution for approved claims:&#xA0;Reship&#xA0;and&#xA0;Refund. If you choose&#xA0;Refund&#xA0;as your preferred resolution and your claim is approved, please note that refunds are typically processed within 2 business days. However, the exact timeframe may vary depending on your payment method. The refund will be processed back to your original payment method. If you choose&#xA0;Reship&#xA0;as your preferred resolution and your claim is approved, ShipInsure will take care of processing a reorder for you. You will receive an order confirmation email once the reorder is placed on your behalf. <h3 dir="ltr" id="how-long-do-i-have-to-file-a-claim">How long do I have to file a claim?</h3> Claims must be submitted within 14 days of the package&apos;s date of delivery per the tracking details.

ShipInsure

Backordered dates are posted on the product page as well as this information is reflected on the order confirmation email sent after purchasing. Before you purchase, please make sure to read each item description regarding back-order dates. Backorder

<span id="isPasted" style="font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Backordered dates are posted on the product page as well as this information is reflected on the order confirmation email sent after purchasing. Before you purchase, please make sure to read each item description&#xA0;<span style="font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">regarding back-order dates. Backorder dates are estimates, and are subject to change.&#xA0; <span style="font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Backorder date rangesEarly month: 1st&#x2013;9th Mid-month: 10th&#x2013;20th Late month: 21st&#x2013;end of month

How do I know if my items are on backorder?

We are happy to ship packages internationally including, Mexico and overseas. Import duties, taxes, and charges ARE included in the shipping charge for UPS selected. All of our items ship from within the United States. Prices are shown in US dollars.

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Twentieth Century&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We are happy to ship packages internationally including, Mexico and overseas. Import duties, taxes, and charges ARE included in the shipping charge for UPS selected.&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Twentieth Century&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">All of our items ship from within the United States.&#xA0;<span style="color: rgb(0, 0, 0); font-family: &quot;Twentieth Century&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Prices are shown in US dollars.&#xA0;<span style="color: rgb(0, 0, 0); font-family: &quot;Twentieth Century&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Promo codes spend minimums are calculated in USD.<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Twentieth Century&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

International Shipments

We do our best to ship your order in full! Personalized and special order items having a longer production time and may hold fulfillment of other items in the order. Please reference the shipping times provided on the product page. Once the item(s) h

We do our best to ship your order in full! Personalized and special order items having a longer production time and may hold fulfillment of other items in the order. Please reference the shipping times provided on the product page.&#xA0;Once the item(s) have shipped, you will receive a shipping confirmation email.&#xA0;<span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Orders will ship out Monday-Friday. Some items will ship separately.&#xA0;In stock items will ship in 5-7 days and special order items will ship in 7-10 business days or 3-5 business days.

When will my order ship?

Shipping charges are determined on the weight of the package and shipping address location. Standard shipping will be delivered USPS. At this time we do not offer expedited shipping.

Shipping charges are determined on the weight of the package and shipping address location. Standard shipping will be delivered USPS.At this time we do not offer expedited shipping.

How much is shipping?

If you have items on your order that are considered ‘Special Order Items’, they may ship separately than your in-stock items as they take longer to produce. You will receive an emailed shipping notification along with tracking when the item(s) ship.

<span style="font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you have items on your order that are considered &#x2018;Special Order Items&#x2019;, they may ship separately than your in-stock items as they take longer to produce. You will receive an emailed shipping notification along with tracking when the item(s) ship.

Why are my items from my order shipping separately?

If the package is returned to us and contains non personalized items, we will issue a refund back onto the original form of payment. If the package is returned to us and contains personalized items, a member from our team will reach out via email onc

If the package is returned to us and contains non personalized items, we will issue a refund back onto the original form of payment.&#xA0;If the package is returned to us and contains personalized items, a member from our team will reach out via email once the package is received back to our facility.

Returned to Sender

In Transit:. Sometimes carriers will delay a package without any information. For this reason we do have to wait at least seven days of no movement from the last location recorded on the tracking information before moving forward with a replacement.

<blockquote id="isPasted">Refunds will NOT be issued on packaged deemed &quot;delivered&quot;- we will only be able to offer a replacement. We are only able to replace lost packages with the original size and style ordered.<span style="color: rgb(0, 0, 0); box-sizing: inherit; font-size: 16px; font-family: Arial, Helvetica, sans-serif; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;Orders are not eligible for return should a replacement package be sent.</blockquote>In Transit:<span data-offset-key="5sdjo-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Sometimes carriers will delay a package without any information. For this reason we do have to wait at least seven days of no movement from the last location recorded on the tracking information before moving forward with a replacement.<span data-offset-key="5sdjo-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you think your package is lost, stolen, or damaged during transit, make sure to email us at orders@cadenlane.com to handle this.&#xA0;Deemed Delivered:<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Sometimes shipping carriers may mark your order as delivered before the package arrives to you. In this case, please allow an additional 3 business days. If you still do not have your items, please reach out to our customer service team at <a href="mailto:orders@cadenlane.com">orders@cadenlane.com</a>. We allow 7 days after the package has been deemed delivered to report a lost package. Shipped to the wrong address?If the incorrect address was inputted and the package has shipped and/or has been deemed delivered, we will not issue a refund or replacement package.&#xA0;

What if my package is lost?

Free shipping may be applied on US domestic orders over $50 with code FREESHIPME. Please keep in mind that this code can not be combined with any other promotional discount codes. Unfortunately, free shipping is not available for international custom

<span id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Free shipping may be applied on US domestic orders over $50 with code FREESHIPME. Please keep in mind that this code can not be combined with any other promotional discount codes. Unfortunately, free shipping is not available for international customers at this time.

Do you offer free shipping?

Unfortunately at this time, we do not offer expedited shipping. We do offer premium shipping, which means your order will be prioritized to be shipped out asap!

Unfortunately at this time, we do not offer expedited shipping. We do offer premium shipping, which means your order will be prioritized to be shipped out asap!&#xA0;

Do you offer expedited shipping?

Once the item(s) in your order has shipped, you will receive a shipping confirmation email with all tracking information. You can also check your order status by logging into your account here!

Once the item(s) in your order has shipped, you will receive a shipping confirmation email with all tracking information. You can also check your order status by logging into your account <a class="fr-strong" href="https://cadenlane.com/account/login?error=login_required&amp;return_url=%2Faccount" rel="noopener noreferrer" target="_blank">here</a>!&#xA0;&#xA0;

How do I track my order?

Please email us at orders@cadenlane.com with the changes needed. If the order has shipped, we will not be able to update the shipping address.

Please email us at <a href="mailto:orders@cadenlane.com">orders@cadenlane.com</a> with the changes needed. If the order has shipped, we will not be able to update the shipping address.&#xA0;

How do I change the shipping address?

If you are requesting an order change, or address change, please provide your order number, along with the changes, so we are able to update the order as quickly as possible.

Caden Lane does not have a call center or a direct line, all customer service is done online.