<div data-animation-nesting data-sfc-cp data-processed="true" data-sae data-complete="true" id="isPasted" style="text-align: center;">We&#x2019;re so excited that you&#x2019;re interested in our brand-new Caden Lane MiniMail membership&#x2014;there are lots of fun things ahead! &#x1F495; Getting Started &amp; General Questions </div><ul><li id="isPasted">What is Caden Lane MiniMail and how does it work? This is a membership that delivers the cutest pjs to your door every month. Simply sign up, choose your preferences, and we&apos;ll handle the rest!&#xA0; </li><li>What&apos;s included in each MiniMail box/plan? Each delivery includes one item in the style of your choice: Footie, Convertible Zip Romper, or 2 Piece Set. </li><li id="isPasted">How much does MiniMail cost? All memberships start at $27.99! Once you&#x2019;re signed up, you&#x2019;ll always receive exclusive, discounted membership pricing on that same style for as long as your membership is active. </li><li id="isPasted">Can I have more than one MiniMail Membership?&#xA0; Absolutely! You can have multiple memberships at the same time, perfect for growing babes, gifting, or stocking up on favorites! All of your memberships&#xA0;will be billed together in one single charge.</li></ul><div data-animation-nesting data-sfc-cp data-processed="true" data-sae data-complete="true" id="isPasted" style="text-align: center;"> </div><div data-animation-nesting data-sfc-cp data-processed="true" data-sae data-complete="true">Account &amp; Billing </div><ul><li>How do I manage my MiniMail? You can easily manage your membership&#xA0;details, including skipping a month, changing your plan, or updating payment information, directly from your online account dashboard.&#xA0; </li><li>When will I be billed? You&#x2019;ll be billed on the day you sign up and automatically on that same date each month thereafter (e.g., sign up on 02/05, next billing on 03/05). </li><li>What forms of payment do you accept? We accept all major credit cards (Visa, Mastercard, Amex, Discover) and PayPal, ShopPay, AmazonPay, GooglePay, and ApplePay. </li><li>How do I update my billing or shipping address? You can change both your billing and shipping information within the &quot;My Account&quot; section of our website. Please ensure updates are made one week before shipment to apply to the next shipment.&#xA0; </li><li>Can I add more items to my MiniMail? Yes! If you&#x2019;re loving your membership&#xA0;style, you can add matching items as a one-time purchase at the same sweet, discounted rate. For example, if your membership is for a footie, you can add extra footies at that same special price&#x2014;perfect for backups, siblings, or gifting &#x1F37C;&#x2728;</li></ul><div data-sfc-cp data-complete="true" data-processed="true"> </div><div data-animation-nesting data-sfc-cp data-processed="true" data-sae data-complete="true">Shipping &amp; Delivery </div><ul data-processed="true" data-complete="true"><li data-hveid="CAEIBxAA" data-complete="true" data-sae>Where do you ship? Our MiniMail service is currently available in the U.S. only, but we hope to bring it to more friends soon! &#x2728; </li><li data-hveid="CAEIBxAB" data-complete="true" data-sae>How long does shipping take and how much does it cost? Shipping is always&#xA0;free for all MiniMail orders and typically ships within 2-3 business days.&#xA0; </li><li data-hveid="CAEIBxAC" data-complete="true" data-sae>How do I track my order? Once your MiniMail has shipped, you will receive a confirmation email with a tracking number and a link to monitor your package&apos;s journey. </li><li data-hveid="CAEIBxAD" data-complete="true" data-sae>What if my MiniMail is lost or damaged? If there&apos;s any problem with your MiniMail, please Contact Us right away. We will work quickly to resolve the issue and send a replacement if necessary.</li></ul><div data-sfc-cp data-complete="true" data-processed="true"> </div><div data-animation-nesting data-sfc-cp data-processed="true" data-sae data-complete="true">Cancellations &amp; Returns </div><ul><li>What is your return policy? Due to the nature of our curated products, we do not accept returns. However, if you are unsatisfied with a specific item, please let us know and we&apos;ll do our best to make it right. </li><li>How do I cancel my MiniMail? You can cancel your MiniMail anytime through the &quot;My Account&quot; page. You can cancel&#xA0;all the way up until the day before your membership&#xA0;is billed.&#xA0;For example, if your membership bills on&#xA0;1/08, you&#x2019;ll just need to cancel by&#xA0;4:59 PM CST on 1/07&#xA0;so it doesn&#x2019;t renew. Easy peasy! </li><li data-start="380" data-end="592">Can I pause or skip a month instead of canceling? Yes! If you&apos;re going on vacation or just need a break, you can pause or skip a shipment in your account settings without fully canceling your MiniMail. </li><li data-start="380" data-end="592">&#xA0;Can I make changes to my MiniMail order? Yes, but with a tiny heads-up! Edits can&#x2019;t be made within 7 days of your renewal date, since your goodies are already getting prepped for you by then. </li></ul> Loyalty, Discounts &amp; Rewards<ul><li data-start="153" data-end="294" id="isPasted">Do MiniMail orders earn loyalty points? They sure do! You&#x2019;ll earn loyalty points for every dollar spent on your MiniMail order. </li><li data-start="296" data-end="523">Can I use my loyalty points on a MiniMail order? You sure can! Rewards can be applied to MiniMail orders, making your dreamy jammies even dreamier&#x1F319; </li><li data-start="525" data-end="677">Can I use a discount code with my MiniMail? MiniMail is already extra-specially discounted, which means we aren&#x2019;t able to stack more discounts on top. So sorry about that!</li></ul>

Caden Lane MiniMail Membership

If you are requesting an order change, or address change, please provide your order number, along with the changes, so we are able to update the order as quickly as possible.

Caden Lane does not have a call center or a direct line, all customer service is done online.

Caden Lane 

Find all information regarding our Caden Lane MiniMail Membership here

How should I care for my products?

Where are your products made?

The Colorable Collection

The item I want to purchase says Special Order Item. What does that mean?

How do I know what my personalized item will look like?

Can you help me match colors?

Do your products contain any toxic chemicals?

Zip Rompers

My items look different

Product

ShipInsure

How do I know if my items are on backorder?

International Shipments

When will my order ship?

How much is shipping?

Why are my items from my order shipping separately?

Returned to Sender

What if my package is lost?

Do you offer free shipping?

Do you offer expedited shipping?

How do I track my order?

How do I change the shipping address?

Shipping

Return

Exchange

Treet - Resell your Caden Lane items with Treet

Refunds

Backpack and Tote Returns

Women's Swimwear

Returns and Exchanges

Can I modify or cancel my order?

Requesting a Gift Receipt

Where is my order confirmation email?

What happens if I miss-spell a personalized product?

How do I update the billing information on my order?

Do you gift wrap?

How do I purchase a gift card?

I received the wrong item. What do I do?

I am missing an item. What do I do?

My item is damaged. What do I do?

Can I change my personalized item to appear differently than shown in the photos?