If you are requesting an order change, or address change, please provide your order number, along with the changes, so we are able to update the order as quickly as possible.

Caden Lane does not have a call center or a direct line, all customer service is done online.

Caden Lane 

We do our best to ship your order in full! Personalized and special order items having a longer production time and may hold fulfillment of other items in the order. Please reference the shipping times provided on the product page.&#xA0;Once the item(s) have shipped, you will receive a shipping confirmation email.&#xA0;<span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Orders will ship out Monday-Friday. Some items will ship separately.&#xA0;In stock items will ship in 5-7 days and special order items will ship in 7-10 business days or 3-5 business days.

We do our best to ship your order in full! Personalized and special order items having a longer production time and may hold fulfillment of other items in the order. Please reference the shipping times provided on the product page. Once the item(s) h

When will my order ship?

Shipping

How should I care for my products?

Where are your products made?

The Colorable Collection

The item I want to purchase says Special Order Item. What does that mean?

How do I know what my personalized item will look like?

Can you help me match colors?

Do your products contain any toxic chemicals?

Zip Rompers

My items look different

Product

How much is shipping?

Do you offer free shipping?

Do you offer expedited shipping?

How do I change the shipping address?

What if my package is lost?

How do I know if my items are on backorder?

Why are my items from my order shipping separately?

Returned to Sender

International Shipments

How do I track my order?

Return

Exchange

Refunds

Backpack and Tote Returns

Returns and Exchanges

Can I modify or cancel my order?

Requesting a Gift Receipt

Where is my order confirmation email?

What happens if I miss-spell a personalized product?

How do I update the billing information on my order?

Do you gift wrap?

How do I purchase a gift card?

I received the wrong item. What do I do?

I am missing an item. What do I do?

My item is damaged. What do I do?

Can I change my personalized item to appear differently than shown in the photos?

Do you offer wholesale accounts?

Order

How do I create an account?

How do I earn points?

How do I redeem a reward?

I redeemed a reward, can I reverse this?

Can I use more than one reward on a purchase?

Do I earn points for purchasing gift cards?

Do my points/redemptions expire?

I have multiple accounts - Can I transfer points?

I’m located outside of the United States, can I still earn and redeem points?

I would like to unsubscribe

Account and Rewards

Can I apply more than one promo code?

My promo code/reward is not working

Discounts and Promos

When will my order ship?Updated 7 months ago