Caden Lane does not have a call center or a direct line, all customer service is done online.
To be sure you receive our reply, please add orders@cadenlane.com to your contact list, and/or check your junk folder - sometimes our replies can end up in there!

Caden Lane 

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Twentieth Century&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We are happy to ship packages internationally including Canada, Mexico and overseas.&#xA0;Import duties, taxes, and charges ARE included&#xA0;in the shipping charge for UPS selected.&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Twentieth Century&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">All of our items ship from within the United States.&#xA0;<span style="color: rgb(0, 0, 0); font-family: &quot;Twentieth Century&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Prices are shown in US dollars.&#xA0;<span style="color: rgb(0, 0, 0); font-family: &quot;Twentieth Century&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Promo codes spend minimums are calculated in USD.<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Twentieth Century&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

We are happy to ship packages internationally including Canada, Mexico and overseas. Import duties, taxes, and charges ARE included in the shipping charge for UPS selected. All of our items ship from within the United States. Prices are shown in US d

International Shipments

Shipping

How should I care for my products?

Where are your products made?

The Colorable Collection

The item I want to purchase says Special Order Item. What does that mean?

How do I know what my personalized item will look like?

Can you help me match colors?

Do your products contain any toxic chemicals?

Zip Rompers

My items look different

Product

How much is shipping?

Do you offer free shipping?

Do you offer expedited shipping?

How do I change the shipping address?

When will my order ship?

What if my package is lost?

How do I know if my items are on backorder?

Why are my items from my order shipping separately?

Returned to Sender

How do I track my order?

Return

Exchange

Refunds

Backpack and Tote Returns

Returns and Exchanges

Can I modify or cancel my order?

Requesting a Gift Receipt

Where is my order confirmation email?

What happens if I miss-spell a personalized product?

How do I update the billing information on my order?

Do you gift wrap?

How do I purchase a gift card?

I received the wrong item. What do I do?

I am missing an item. What do I do?

My item is damaged. What do I do?

Can I change my personalized item to appear differently than shown in the photos?

International ShipmentsUpdated 7 months ago