If you are requesting an order change, or address change, please provide your order number, along with the changes, so we are able to update the order as quickly as possible.

Caden Lane does not have a call center or a direct line, all customer service is done online.

Caden Lane 

<div data-block="true" data-editor="buec2" data-offset-key="1rott-0-0" id="isPasted"><div data-offset-key="1rott-0-0"><span data-offset-key="1rott-0-0"><span data-text="true" style="font-size: 16px;">To redeem points please log into your Caden Lane account via the link below,</span></span></div></div><div data-block="true" data-editor="buec2" data-offset-key="3k557-0-0"><div data-offset-key="3k557-0-0"><span style="font-size: 16px;"><a href="https://cadenlane.com/account" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="3k557-0-0"><span data-text="true">https://cadenlane.com/account</span></span></a></span></div></div><div data-block="true" data-editor="buec2" data-offset-key="3ja72-0-0"><div data-offset-key="3ja72-0-0"><span data-offset-key="3ja72-0-0"><span data-text="true" style="font-size: 16px;">You may then redeem points via the link below. If placing an order from your mobile device, you will need to swipe through the carousel to redeem larger rewards. Once redeemed, you will be provided with a code that can be applied to your shopping cart at checkout, like you would a promo code. If viewing on our mobile site, you will need to swipe through the carousel to redeem larger rewards.</span></span></div></div><div data-block="true" data-editor="buec2" data-offset-key="aapj3-0-0"><div data-offset-key="aapj3-0-0"><span style="font-size: 16px;"><a href="https://cadenlane.com/pages/rewards" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="aapj3-0-0"><span data-text="true">https://cadenlane.com/pages/rewards</span></span></a></span><span data-offset-key="aapj3-1-0"><span data-text="true" style="font-size: 16px;">Please note, only one promo/reward can be applied per order. If any discounts are automatically applied to the order, they will need to be removed before rewards can be successfully added to your order.</span></span></div><p><br></p></div>

How do I redeem a reward?

Account and Rewards

How should I care for my products?

Where are your products made?

The Colorable Collection

The item I want to purchase says Special Order Item. What does that mean?

How do I know what my personalized item will look like?

Can you help me match colors?

Do your products contain any toxic chemicals?

Zip Rompers

My items look different

Product

How much is shipping?

Do you offer free shipping?

Do you offer expedited shipping?

How do I change the shipping address?

When will my order ship?

What if my package is lost?

How do I know if my items are on backorder?

Why are my items from my order shipping separately?

Returned to Sender

International Shipments

How do I track my order?

Shipping

Return

Exchange

Refunds

Backpack and Tote Returns

Returns and Exchanges

Can I modify or cancel my order?

Requesting a Gift Receipt

Where is my order confirmation email?

What happens if I miss-spell a personalized product?

How do I update the billing information on my order?

Do you gift wrap?

How do I purchase a gift card?

I received the wrong item. What do I do?

I am missing an item. What do I do?

My item is damaged. What do I do?

Can I change my personalized item to appear differently than shown in the photos?

How do I redeem a reward?Updated a month ago