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Caden Lane 

Please provide photos of the tote bag and/or backpack like shown below to confirm all original packaging is in tact.&#xA0;<span style="font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Tote bags and Backpacks are subject to a shipping &amp; handling fee.&#xA0; <img src="https://attachments.gorgias.help/QBGoD2eYwj2djqlX/hc/P4k1n6jvnL6reOX9/2024101017-4033399a-5de7-4f4b-b1b5-446f9fb26ac3-bags%20for%20returns.jpg" style="width: 561px;" class="fr-fic fr-dib">

Please provide photos of the tote bag and/or backpack like shown below to confirm all original packaging is in tact. Tote bags and Backpacks are subject to a shipping & handling fee.

Backpack and Tote Returns

Returns and Exchanges

How should I care for my products?

Where are your products made?

The Colorable Collection

The item I want to purchase says Special Order Item. What does that mean?

How do I know what my personalized item will look like?

Can you help me match colors?

Do your products contain any toxic chemicals?

Zip Rompers

My items look different

Product

How much is shipping?

Do you offer free shipping?

Do you offer expedited shipping?

How do I change the shipping address?

When will my order ship?

What if my package is lost?

How do I know if my items are on backorder?

Why are my items from my order shipping separately?

Returned to Sender

International Shipments

How do I track my order?

Shipping

Return

Exchange

Refunds

Can I modify or cancel my order?

Requesting a Gift Receipt

Where is my order confirmation email?

What happens if I miss-spell a personalized product?

How do I update the billing information on my order?

Do you gift wrap?

How do I purchase a gift card?

I received the wrong item. What do I do?

I am missing an item. What do I do?

My item is damaged. What do I do?

Can I change my personalized item to appear differently than shown in the photos?

Do you offer wholesale accounts?

Order

How do I create an account?

How do I earn points?

How do I redeem a reward?

I redeemed a reward, can I reverse this?

Can I use more than one reward on a purchase?

Do I earn points for purchasing gift cards?

Do my points/redemptions expire?

I have multiple accounts - Can I transfer points?

I’m located outside of the United States, can I still earn and redeem points?

I would like to unsubscribe

Account and Rewards

Can I apply more than one promo code?

My promo code/reward is not working

Discounts and Promos

Backpack and Tote ReturnsUpdated 4 months ago